Five Soft Skills Issues

Effective communication is essential. Dr Tim Marsh explores how five generic ‘soft skills’ can enhance the way safety measures are delivered.

This article is about soft skills that are entirely generic: assertiveness; presentation; negative feedback; positive feedback; and listening. The three attributes that link the list is that they are a) not complicated; b) not addressed by many major organisations; and c) their absence causes serious weakness to an organisation’s culture.

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